Hetian jade pendant with clear water and lush greenery

Within 14 days of receiving the goods, if there are quality issues, discrepancies with the description, or damage during shipping, you can apply for a return with proof of receipt, and we will cover the return shipping costs. Customized items, opened perishable goods, and used goods that affect resale are not eligible for return. Returns must be processed via trackable logistics and declared as "RETURNED GOODS". After approval and receipt of the returned goods, a refund will be issued to the original payment method within 7 business days. The specific timeframe depends on the payment method and customs clearance status.

The estimated delivery time will depend on your location and the shipping method chosen.

For domestic orders, please allow 3-7 business days for delivery.

International orders may take longer, typically between 7-14 business days, depending on the destination.

Shipping Costs:

Shipping costs will be calculated based on the WEALLght, dimensions, and destination of your order. The exact shipping cost will be displayed during the checkout process.

We may offer free shipping promotions from time to time. Please refer to our website or promotional materials for more information.

Tracking Your Order:

Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the progress of your shipment.

Please note that it may take up to 24 hours for the tracking information to be updated in the courier's system.

Customs and Duties:

For international orders, please be aware that customs duties, taxes, and fees may be applicable upon arrival in your country. These charges are the responsibility of the customer and are not included in the product or shipping costs.

WEALL is not responsible for any delays or additional charges incurred due to customs processes.

Order Tracking and Support:

If you have any questions or concerns regarding your order, please feel free to contact our customer support team. We will be happy to assist you and provide updates on your shipment.

Please note that the shipping policy outlined above is subject to change without prior notice. Any updates or modifications will be communicated on our website. We appreciate your understanding and cooperation.

Thank you for choosing WEALL. We look forward to delivering beautiful artwork to your doorstep!